Return And Refund Policy

Birmingham Hybrid Batteries
Website: www.birminghamhybridbatteries.co.uk
Email: info@birminghamhybridbatteries.co.uk
Mobile: 07404 716589
Landline: 0121 726 0245

1. General Policy

Due to the specialist nature of hybrid batteries, professional installation services, and mobile call-out services, all products and services supplied by Birmingham Hybrid Batteries are subject to this Return & Refund Policy.

By purchasing any product or service from Birmingham Hybrid Batteries, you acknowledge and agree to this Return & Refund Policy together with our Warranty Terms & Conditions.

2. Eligible Returns

A return, repair, replacement, or refund will only be considered where:

• The battery is confirmed by Birmingham Hybrid Batteries to be faulty upon installation.
• Birmingham Hybrid Batteries has supplied an incorrect battery.
• Birmingham Hybrid Batteries is unable to supply the agreed product or service.

All claims are subject to inspection, testing, and approval by our technical team before any remedy is offered.

3. Non-Returnable Items

The following products and services are non-refundable:

• Batteries that are functioning correctly.
• Batteries that have been installed and are operating as intended.
• Batteries that have been opened, modified, tampered with, or repaired by any third party.
• Batteries damaged through misuse, accidental damage, water ingress, fire, impact, neglect, or any external cause.
• Diagnostic or inspection services.
• Labour charges.
• Mobile call-out charges.
• Battery removal charges.
• Battery reinstallation charges.

4. Warranty in Place of Returns

Once a hybrid battery has been installed, it is covered by the purchased warranty package rather than a standard return policy.

Warranty claims are subject to:

• The fault being covered under the applicable warranty.
• Submission of a satisfactory diagnostic report.
• Compliance with all warranty terms, operating requirements, and maintenance obligations.
• Inspection and testing by Birmingham Hybrid Batteries where required.

Birmingham Hybrid Batteries reserves the right, at its sole discretion, to repair, replace, or refund the battery where a valid warranty claim has been approved.

5. Refunds for Approved Warranty Claims

Where Birmingham Hybrid Batteries is unable to repair or replace a battery covered by a valid warranty claim, any refund will be calculated as follows.

Labour Deduction

The original battery installation labour charge will be deducted from any approved refund.

The labour deduction will be based on the applicable labour charge for the specific vehicle at the time of installation.

Current labour charges include:

• Toyota Estima – £500
• Toyota Alphard – £500
• Lexus Hybrid Models – £500
• Toyota Prius – £300
• Toyota Auris – £300

Labour charges for other vehicle models will be based on the applicable installation rate in force at the time of installation.

Depreciation

Following deduction of the applicable labour charge, the remaining battery value will be depreciated over the applicable warranty period.

1-Year Warranty

(Battery Purchase Price − Applicable Labour Charge) ÷ 12

2-Year Warranty

(Battery Purchase Price − Applicable Labour Charge) ÷ 24

A deduction will be made for every month, or part of a month, that the battery has been installed and used.

Refunds will only be processed after all Birmingham Hybrid Batteries equipment and components have been returned in satisfactory condition.

Mobile Call-Out & Battery Reinstallation

Our battery replacement service normally includes a £200 mobile call-out charge, which may be waived at the time of installation as a gesture of goodwill.

If a customer requests a refund and wishes to have their original battery reinstalled, the following charges will apply:

• Original battery installation labour (vehicle-specific).
• Removal of the Birmingham Hybrid Batteries battery and reinstallation of the customer’s original battery (vehicle-specific).
• Mobile call-out charge – £200.

These charges represent genuine costs incurred by Birmingham Hybrid Batteries and will be deducted from any refund due.

Example – Toyota Estima Hybrid Battery

Battery Purchase Price: £1,999

Less:

• Original installation labour – £500
• Battery removal and reinstallation – £500
• Mobile call-out charge – £200

Total Fixed Deductions: £1199

The remaining battery value will then be reduced using the applicable monthly depreciation calculation before any refund is made.

6. Customer-Requested Battery Removal

If a customer requests removal of a Birmingham Hybrid Batteries battery for any reason outside an approved warranty repair, the following charges apply.

Mobile Call-Out

• £200

Battery Removal Charges

• Toyota Estima – £500
• Toyota Alphard – £500
• Lexus Hybrid Models – £500
• Toyota Prius – £300
• Toyota Auris – £300

All charges are payable in advance and are non-refundable.

7. Reinstallation of the Customer’s Original Battery

Where a customer requests the reinstallation of their original battery, the following labour charges apply:

• Toyota Estima – £500
• Toyota Alphard – £500
• Lexus Hybrid Models – £500
• Toyota Prius – £300
• Toyota Auris – £300

These charges are payable in advance and are non-refundable.

Third-Party Installation

For safety, quality control, and warranty purposes, Birmingham Hybrid Batteries does not permit third-party removal or installation of its batteries in connection with warranty claims.

All battery removal, inspection, testing, and reinstallation must be carried out by Birmingham Hybrid Batteries.

Failure to comply with this requirement may invalidate the warranty.

8. Availability of the Customer’s Original Battery

Birmingham Hybrid Batteries cannot guarantee that a customer’s original battery will be available for return or reinstallation at a later date.

When a customer elects to replace their hybrid battery, the original battery and/or its components may, at the sole discretion of Birmingham Hybrid Batteries,

• Be dismantled for inspection, testing, or quality control purposes.
• Be remanufactured or refurbished.
• Be reused as part of our hybrid battery remanufacturing programme.
• Be recycled or disposed of in accordance with applicable environmental legislation and industry best practice.

Accordingly, if a customer subsequently requests the return or reinstallation of their original battery, Birmingham Hybrid Batteries cannot guarantee that the same battery, or the same battery components, will still be available.

Where the original battery has already been dismantled, remanufactured, refurbished, reused, recycled, or lawfully disposed of, Birmingham Hybrid Batteries shall have no obligation to return or reinstall that battery.

By purchasing our products or services, the customer acknowledges and accepts that their original battery may be processed as part of our normal business operations and that its future availability cannot be guaranteed.

9. Order Cancellations

Orders may be cancelled before dispatch or installation.

Where payment has already been received, any approved refund will normally be processed within 5–7 working days.

10. Circumstances Where Refunds Will Not Be Provided

Refunds will not be issued where:

• The battery has been installed, and no valid warranty fault is found.
• The customer changes their mind after purchase or installation.
• The reported issue is unrelated to the hybrid battery.
• Warranty terms and conditions have not been complied with.
• Required maintenance or servicing has not been carried out.
• The battery has been removed, opened, modified, tampered with, or repaired by a third party.
• The customer refuses to allow inspection or testing by Birmingham Hybrid Batteries.

11. How to Submit a Warranty, Return or Refund Claim

To submit a warranty, return, or refund claim:

1. Contact Birmingham Hybrid Batteries by telephone or email.
2. Provide your invoice or proof of purchase.
3. Provide a suitable diagnostic report.
4. Allow our technical team to assess the claim.
5. Permit any further inspection or testing where required.

If the claim is approved, Birmingham Hybrid Batteries will determine, at its sole discretion, whether the appropriate remedy will be a repair, replacement, or refund in accordance with this policy.

12. CONTACT DETAILS

Birmingham Hybrid Batteries
458-460 Green Lane
Second Avenue
Bordesley Green
Birmingham
B9 5QJ

Email: info@birminghamhybridbatteries.co.uk
Mobile: 07404 716589
Landline: 0121 726 0245

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.